1. Send an e-mail to firstname.lastname@example.org and state your order number.
2. We will send a return notification to the supplier for you.
3. Within approximately 24 hours after registering your return, you will receive a confirmation email with a return number and a shipping label.
4. Return the package free of charge.
5. After receipt, it takes about 5 working days for the supplier to process your return. As soon as the supplier has informed us that they have processed the return, we will refund the purchase amount to you. You will then receive an e-mail from us for confirmation. The refund takes up to 5 working days.
Have you not heard from us 5 working days after your return has been received by the supplier? We probably have not yet received confirmation from the supplier that they have processed the return. Feel free to contact us so that we can make an inquiry for you.