You will see a software order in your order summary within 15 minutes. The order status will change from 'in progress' to 'shipped'. If your order does not change and remains 'pending' it may be that your payment did not go through properly or that you did not make any payment at all. The order will then automatically be canceled. If this is not the case, we advise you to contact us via 

It is also possible that the payment was successful, but that the status of your order remains 'pending'. In that case, we will have to proceed with your order manually. For this, we need a screenshot of your bank statement.

You will receive a hardware order within the indicated delivery time. You will receive a track and trace code from the supplier as soon as the shipment has been sent.


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