SURFspot works together with various suppliers. Both the warranty and the repair are handled by the supplier. All hardware products have a 2-year warranty unless otherwise stated on the product page. The instructions per supplier can be found below.
Not sure which supplier your item comes from? Please feel free to contact our customer service:

Dustin and Switch IT

For repairs via Dustin and Switch IT, please contact our customer service. Send your order number + an extensive problem description to



You can register the item for repair at Juztnew via the following link:

You will then receive the instructions and a return label with which you can send the item free of charge.

For questions about the repair, please contact



You can visit one of the Amac stores and bring your device:

The employees will then probably take your device for examination/repair. Make sure that you take the Amac warranty card with you during your visit to the store, because otherwise, the employees will not know whether your device is still under warranty. This warranty card (packing note) is included with your device. There is an Amac logo on the receipt. The receipt includes your SURFspot order number.

If you no longer have the warranty card, we can request it for you from Amac. In that case, send an e-mail to

You can request a repair via the Paradigit website:

  • Go to
  • Click on "Retour aanvragen (zonder login)"
  • Click on "Doorgaan zonder account
  • Enter the invoice number (KBVF number)
  • Enter the product number

The KBFV number and product number are on the packing slip that you received with your order. If you no longer have this, please send your order number to We will then send you this information.

Fill in all the details and click on "Send request" at the last step. Before submitting the application, please check whether all information has been entered correctly. After sending the request, you will receive the return form within 1 working day at the email address you provided.

The repair time for a defective product under warranty is on average 3 weeks.



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