You will receive the message "Token not found" because your product key is already reserved in Microsoft's system. This is because your download link is still active and your product key is automatically encrypted in it. It is therefore not possible for the first 30 days after ordering to enter the product key separately on the Microsoft website.

You do not have to activate the Office 2019/2021 software with a separate code. During the first activation of the package, you log in with a personal Microsoft account. With a working internet connection, the software will automatically be installed for you.

We recommend that you follow the steps in the manual for this.

Office 2019 for Windows manual:

Office 2021 for Windows manual:

Office 2019 for Mac manual:

Office 2021 for Mac manual:


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