Payments and refunds

Payment methods

• Which methods can I use to pay?

Refunds

• How soon will I be refunded after returning my product?

Invoice

• Where can I find my invoice?
• Can I pay an invoice in installments?
• Is it possible to order on the account?
• Where can I find my VAT number?
• How can I change an invoice?

Credits

• Pay with credits
• Where do I find my available credits?
• How do I activate my credits?
• Can I activate my credits retroactively?
• Am I entitled to use the remaining credits on my account when I no longer work for the educational institution?