Payments and refunds

Payment methods

• Which methods can I use to pay?

Refunds

• How soon will I be refunded after returning my product?

Invoice

• Where can I find my invoice?
• Can I pay by invoice or in installments?
• Where can I find the VAT number?
• Can information on my invoice be changed?

Credits

• How can I pay with credits?
• Where do I find my available credits?
• How do I activate my credits?
• Can I activate my credits retroactively?
• Am I entitled to use the remaining credits on my account when I no longer work for the educational institution?