The chat function on our website only works when you accept cookies. If you decline cookies, the chat button cannot be loaded and will therefore not be visible on the website.
To use the chat, you first need to accept cookies via the cookie notification on the website. After accepting the cookies, the chat button will automatically appear and you can start a chat conversation.
Did you previously decline cookies? Then adjust your cookie preferences in the cookie settings on the website and accept the cookies. After that, the chat button will become visible again.