Hardware
If your order has not yet been shipped, we can submit a cancellation request to the supplier on your behalf. Please send an email to retouren@surfspot.nl and include your order number. Once the supplier has canceled the order, we will send you a confirmation email.
However, it may happen that an order can no longer be canceled, for example, if it is already ready for shipment. In that case, you can return the order after receiving it within the return period or refuse the package at the door.
Please note: If you have ordered a custom-made product (such as CTO models), the 14-day cooling-off period does not apply, and the order cannot be canceled.
Software
Unfortunately, it is not possible to cancel, return, or exchange software.
During your purchase, you accepted the following conditions: "I consent to the immediate delivery of the (cloud) service(s). My right to withdraw from the purchase is waived (see Article 10 of the General Terms and Conditions)."
In addition, in the event of a download, we cannot verify whether the product has been put into use or will be used in the future.
You can find more information in the terms and conditions.