If you cannot complete your SURFspot order, first check the shopping cart and entered details, then try the technical steps below. Do not place the same order repeatedly if you are unsure whether payment succeeded.
Check your order
- Check that all required address and contact fields have been completed.
- Check that you are using a valid email address that is not linked to another SURFspot account.
- Check that the product is available to your institution and that all product options have been selected.
Try another browser session
- Save important information and close other SURFspot tabs.
- Open SURFspot in a private or incognito window and sign in again.
- If that does not work, try another current browser.
- If necessary, delete the cookies for SURFspot and sign in again.
Payment appears to have started
Check your bank or payment account and your SURFspot order overview before paying again. This helps prevent a duplicate order.
The issue continues
Contact us and include the time, browser, product, stage at which the issue occurs and the complete error message.