If you are dissatisfied with a product, service or the way SURFspot handled your question, submit a complaint using the complaints form. A technical installation or usage issue without a complaint about its handling belongs with customer support.
Submit a complaint
- Open the complaints form.
- Clearly describe what happened and when.
- Include your order number or previous ticket number where applicable.
- Explain the outcome you expect.
- Only attach relevant documents or screenshots and obscure sensitive details.
What happens next?
SURFspot acknowledges or assesses the complaint within one week. If more information is needed, we will contact you by email.
Technical or usage question
If your question only concerns installation, activation or use, contact customer support through chat or the contact form.