Most software orders are delivered within 15 minutes by email and are also available in your SURFspot account, unless stated otherwise.
Haven’t received your order after 15 minutes? First, check your spam or junk folder and see whether the order appears in your account.
In some cases, the payment was not completed successfully. Orders with a failed payment are automatically cancelled.
Still unsure or need help? Please feel free to contact us, and we’ll be happy to assist you.