Order and payments

Placing an order

• I get the message that my email address is already being used, what can I do?
• Can I order from outside The Netherlands?
• I can't finish my order, what can I do?

Payment methods

• Which payment methods can I use?

Invoice

• Where can I find my invoice?
• Can I pay by invoice or in installments?
• Where can I find the VAT number?
• Can the details on my invoice be changed?
• I no longer have access to my SURFspot account. How can I request my invoice?

Order status

• I have not received my software order
• I’ve paid, but haven’t received my order. What should I do?