Why do I see the message “You have exceeded your allowed activations” in SketchUp?

The message “You have exceeded your allowed activations” means that you have reached the maximum number of SketchUp activations. A SketchUp subscription can be activated on up to two computers. Multiple installed SketchUp versions may count separately.

Reset activations in the Admin Console

1. Select Manage Activations in the error message and sign in with your Trimble ID.
2. Open My Products and find SketchUp for Desktop.
3. Select Reset Authorized Devices and confirm. This option may appear only after the activation limit has been reached.
4. Sign out of your Trimble account.
5. Close SketchUp completely.
6. Restart SketchUp and sign in with your Trimble ID.

Manage activations in the older account environment

1. Open My Products and select the account linked to the subscription.
2. Select View Included Applications.
3. Next to SketchUp, select Manage Devices.
4. Select Deauthorize All and confirm.
5. Sign out, close SketchUp completely and sign in again.

Your current device will be authorised again. Any other devices you want to use must also be authorised again.