You are probably signed in to SketchUp with a different email address (Trimble ID) from the one associated with your subscription. First check whether you are using the correct email address and whether it is linked to an active Trimble ID:
- Go to sketchup.com and click “Sign in”.
- Enter the email address you used for your order and click “Next”.
- One of the following may happen:
- You are asked to enter a password: your Trimble ID exists and is active. Use it to sign in to SketchUp.
- You see that your account is “nearly ready”: request a new activation email and activate your Trimble ID using the link in the email.
- You are asked to enter a name and password: no Trimble ID exists for this email address yet. Follow the steps to create an account.
If SketchUp still shows a free trial after you sign in with the correct Trimble ID, please contact our customer service.
For the complete activation and installation process, watch our video or follow the guide for Windows or Mac.