When you sign in to the SketchUp desktop application, the sign-in page opens in your default browser. If the “Launch Browser Again” button does not respond, try the following:
- Completely close SketchUp and your browser, then reopen SketchUp.
- Make sure your default browser is set to an up-to-date version of Chrome, Edge, Firefox or Safari.
- Clear your browser’s cache and cookies using these instructions.
- Reopen SketchUp and click “Launch Browser Again”.
- Complete the sign-in process in your browser, then return to SketchUp.
If the problem persists, check whether a VPN, proxy server, firewall or antivirus program is blocking SketchUp’s connection.