Order and delivery

Delivery information

• Do I receive a track & trace code?
• Who ships my order?

Delivery address

• Can I change my delivery address?
• Can I have my order delivered to a service point?
• Can I have my order delivered abroad?
• Can I pick up my order in a store?

Order not received

• I have not received my software order
• I have not received my hardware order

Ordering

• I get a message that my email address is already being used, what can I do?
• What does the status of my order mean?
• I already paid my order, but haven't received it yet?
• I can't finish my order, what can I do?

Download

• What can I do if my download link has expired?