Do you only see a trial version or the option to buy apps in Adobe Creative Cloud? Then first check if you are logged in with the Adobe profile ‘SURFspot Operational Console’.
Solution 1: Log in with the correct Adobe profile
- Open the Adobe Creative Cloud desktop app and sign out.
- Sign back in with the email address associated with your SURFspot license.
- When selecting a profile, choose ‘SURFspot Operational Console’. Your SURFspot license is linked to this profile.
After logging in, you should be able to download and use the Adobe apps.
Solution 2: Reinstall the Creative Cloud desktop app
Still unable to download the apps? Then uninstall the Creative Cloud desktop app and reinstall it following Adobe's instructions. Afterward, sign in again with the ‘SURFspot Operational Console’ profile.
Still no access?
Contact our customer service if you still see a trial version after these steps. Please state which email address you are using and preferably include a screenshot of the selected profile and the message.