Are your Adobe Creative Cloud apps no longer working? You may be logged in with the wrong Adobe profile. Your SURFspot license is linked to the ‘SURFspot Operational Console’ profile.
Log in again with the correct profile
- Sign out of the Adobe Creative Cloud desktop app, adobe.com and account.adobe.com.
- Close the Creative Cloud desktop app and open it again.
- Go to account.adobe.com and sign in using the email address linked to your SURFspot licence.
- When asked to select a profile, choose SURFspot Operational Console. This is the profile associated with your membership.
- Check your Adobe account to make sure your membership is active. Then sign in to the Creative Cloud desktop app using the same profile.
Once you are signed in with the SURFspot Operational Console profile, you should have access to the Creative Cloud apps again.
Is your license still not working?
Can you not see the SURFspot Operational Console profile, or is your licence still not working? Contact us and include screenshots of the steps you follow when signing in and the overview of your Adobe memberships.